Privacy Policy

Introduction

Welcome to ai99. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in plain language how ai99 collects, uses, stores, and shares your personal information when you visit our website, register an account, place bets, or interact with our customer support team.

By accessing or using ai99, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. This policy applies to all users of ai99 in Bangladesh and worldwide. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

Information We Collect

When you register or interact with ai99, we may collect the following categories of personal information. We only collect data that is strictly necessary to operate our platform and provide you with a safe, fair gaming experience.

• Identity information: full name, date of birth, gender, and a government-issued identification document number for KYC verification purposes.
• Contact information: email address, phone number, and residential address in Bangladesh (city, district, postal code).
• Financial information: transaction history, deposit and withdrawal records, and payment method identifiers (bKash account number, Nagad or Rocket reference) — we do not store full card numbers.
• Technical information: IP address, browser type and version, device type, operating system, session timestamps, and clickstream data collected automatically when you use our platform.
• Communications data: records of your support tickets, live chat conversations, email exchanges, and any feedback or dispute information you submit to us.

We do not knowingly collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless it is strictly required by law or with your explicit consent.

How We Use Your Information

ai99 processes your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with these stated objectives. Our legal bases for processing include contractual necessity, legal obligation, legitimate interest, and consent.

• Account management: to create, verify, and maintain your ai99 player account, including identity verification (KYC) required to process deposits and withdrawals via bKash, Nagad, or Rocket.
• Service delivery: to process bets, calculate winnings, manage bonus allocations, and deliver the full range of cricket betting, live casino, slots, and crash game services on our platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, unauthorized account access, and other illegal activities that could harm you or other players.
• Responsible gaming compliance: to monitor gameplay patterns, enforce self-exclusion requests, apply deposit and loss limits, and ensure players aged 21 and above only are accessing real-money services.
• Marketing communications: to send you promotional offers, bonus notifications, and tournament updates that you have opted in to receive. You may opt out of marketing emails at any time by contacting our support team.
• Legal compliance: to comply with applicable laws, regulatory requirements, and court orders, including anti-money laundering (AML) obligations and tax-reporting duties where applicable.

Cookies & Tracking Technologies

ai99 uses cookies and similar tracking technologies to operate our platform effectively. Cookies are small text files stored on your device that help us recognize returning users, maintain your session state, remember your preferences, and analyze how the platform is being used. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a set period to remember your settings on future visits).

You can manage or disable cookies through your browser settings. However, please note that disabling essential cookies may affect core functionality of the ai99 platform, such as keeping you logged in during a betting session. We do not use third-party advertising cookies or behavioral profiling cookies for cross-site ad targeting.

Data Sharing & Disclosure

ai99 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data only with trusted partners who assist us in operating our platform, and only under strict contractual data-protection obligations. The categories of recipients are:

• Payment processors: bKash, Nagad, Rocket, Upay, and card networks receive only the minimum transactional data required to complete your deposit or withdrawal securely.
• Technology service providers: hosting, cloud infrastructure, and security monitoring providers who support the technical operation of ai99 under confidentiality agreements.
• Law enforcement and regulatory authorities: where we are legally compelled to disclose information in response to a valid court order, government request, or legal process under applicable Bangladeshi or international law.

Any data-sharing arrangement with a third-party service provider is governed by a written data processing agreement that requires the recipient to maintain confidentiality and implement appropriate technical and organizational security measures equivalent to those we apply internally at ai99.

Data Security

The security of your personal data is a top priority at ai99. We implement a layered security architecture that includes SSL/TLS encryption for all data transmissions, encrypted storage for sensitive account credentials, two-factor authentication options, rate-limiting on login attempts to prevent brute-force attacks, and continuous server monitoring for anomalous activity patterns.

While we apply rigorous security standards, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users within a reasonable timeframe and take all necessary steps to contain and remediate the breach. We encourage you to choose a strong, unique password for your ai99 account and never share your login credentials with anyone.

Data Retention

ai99 retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable law. For active player accounts, we retain account and transaction data for the full duration of your account's active status plus a minimum of five years after account closure to comply with financial record-keeping and anti-money laundering regulations.

Marketing consent records are retained until you withdraw consent. Support communications are retained for three years from the date of resolution. When data is no longer required for any legitimate purpose, we securely delete or anonymize it so that it can no longer be associated with you as an individual.

Your Rights & Choices

As a user of ai99, you have specific rights regarding your personal data. We respect and uphold these rights in full. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will respond within 48 hours of receiving your request.

• Right to access: you may request a full copy of all personal data we hold about you, including the purposes for which it is being processed and the categories of recipients with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Minor account details can often be corrected directly through your account settings.
• Right to erasure: you may request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or when you withdraw consent. Notethat legal retention obligations may prevent immediate deletion of some data categories.
• Right to restriction and objection: you may request that we restrict the processing of your data in certain circumstances, or object to processing based on legitimate interest, including profiling for marketing purposes.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We take all such concerns seriously and will work cooperatively with any regulatory inquiry.

Third-Party Payment Processors

To facilitate deposits and withdrawals in Bangladesh, ai99 integrates with trusted local and international payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and major card networks. When you initiate a financial transaction, you are interacting directly with the payment processor's secure gateway. Each payment partner operates under its own privacy policy and security framework, and ai99 does not store your full payment credentials on our servers.

We strongly recommend reviewing the privacy policy of your chosen payment method before completing any transaction. If you have questions about how a specific payment partner handles your data, please contact that provider directly or reach out to our support team for guidance.

Age Restriction & Child Safety

ai99 is strictly an adult platform. Our services are available exclusively to players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. During account registration, we require date-of-birth verification and reserve the right to request additional identity documents to confirm age compliance at any time.

If we discover or are notified that personal data belonging to a person under 21 has been collected on our platform, we will immediately suspend the associated account, delete all related personal data, and reverse any financial transactions where legally possible. Parents or guardians who believe their child has registered on ai99 should contact us immediately at [email protected].

Changes to This Privacy Policy

ai99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification.

Your continued use of ai99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically, particularly before making any new deposit or registering a new account. The most current version of this policy always supersedes all prior versions.