21+ Only

Responsible Gaming at ai99

We believe betting and casino gaming should be an enjoyable form of entertainment. ai99 provides tools and guidance to help every player in Bangladesh stay in control.

21+
This platform is strictly for players aged 21 and above. We are committed to preventing underage gambling and promoting safe, responsible gaming habits across Bangladesh.

Our Commitment to Responsible Gaming

At ai99, responsible gaming is not a checkbox — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, and we understand that for the vast majority, betting on cricket, football, and casino games is pure entertainment. Our job is to keep it that way.

We provide a range of practical tools that put players firmly in control of their gaming activity. Whether you want to set a daily deposit limit, take a short break, or permanently close your account, ai99 makes these options accessible at any time. We also encourage our players to be honest with themselves about how they are engaging with the platform and to reach out for help if they ever feel that gambling is no longer fun.

Responsible Gaming Features

ai99 equips every account with built-in protection tools designed for Bangladesh players.

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Self-Exclusion

Players who feel they need a complete break from gambling can apply for self-exclusion through our support team. A self-exclusion can range from 30 days to permanent account closure. During this period, no marketing communications will be sent.

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Time-Out Periods

Need a short cooling-off period? Use our time-out feature to temporarily suspend your account for 24 hours, 48 hours, one week, or one month. Your account will be inactive and inaccessible for the full duration you choose.

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Deposit Limits

Set daily, weekly, or monthly deposit limits on your ai99 account to manage your spending. Limits are applied immediately when reduced, and any increase takes a mandatory 24-hour cooling-off period before coming into effect.

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Session Time Reminders

Lose track of time during live cricket betting or a casino session? Enable session reminders to receive notifications after you have been logged in for a set period, helping you maintain a healthy balance between gaming and daily life.

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Reality Checks

ai99's reality check feature displays a summary of your betting and wagering activity — including time spent, total amount deposited, and net gain or loss — at regular intervals during your session, keeping your gaming transparent and grounded.

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Dedicated Support Team

Our customer support team is available around the clock to assist players who have concerns about their gaming behaviour. Contact us any time via email and our team will respond promptly with confidential, judgment-free assistance.

Your Responsible Gaming Toolkit

Access these tools at any time from your ai99 account settings or by contacting support directly.

Account Cooling-Off

Request a temporary suspension of your ai99 account for a pre-defined period — 24 hours, one week, or one month — without permanently closing it. During the cooling-off, you cannot log in, place bets, or make deposits.

Permanent Self-Exclusion

If you decide that you no longer want to access ai99, you can request permanent self-exclusion. Your account will be closed and all marketing contact will cease immediately. This action is irreversible, so please think carefully before requesting it.

Spending Cap Controls

Set weekly or monthly total spending caps across all game types — sports, slots, live casino — so your total outgoings never exceed what you have budgeted for entertainment.

Loss Limits

Define the maximum amount you are prepared to lose in a day, week, or month. Once this limit is reached, ai99 will automatically prevent further bets or gameplay until the limit period resets.

Bet Size Limits

Limit the maximum stake you can place on any single bet or spin. This prevents impulsive high-stakes decisions, particularly during live cricket matches and high-volatility slot sessions.

Warning Signs of Problem Gambling

Recognising the early signs of problem gambling is the first step to getting help. You may need to speak to someone if you notice any of the following patterns in your own behaviour:

  • Spending more money than you can afford to lose, including using rent, bill, or food money for gambling.
  • Chasing losses by placing bigger bets to try to recover money you have already lost.
  • Feeling anxious, irritable, or restless when you are not gambling or when trying to cut down.
  • Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
  • Hiding your gambling activity from friends, family members, or colleagues.
  • Borrowing money, selling possessions, or taking out loans specifically to fund gambling.

If any of these signs apply to you, please reach out to our support team immediately. There is no shame in asking for help, and our team will treat your situation with the utmost confidentiality and respect.

Remember: gambling should always be a form of entertainment — not a way to earn income, solve financial problems, or cope with stress. ai99 encourages all players in Bangladesh to set a firm entertainment budget, stick to it, and treat every gaming session as leisure time, not an investment.

Protecting Minors

ai99 is strictly an adults-only platform. Registration requires players to confirm that they are at least 21 years of age. Account verification procedures are in place to ensure compliance, and any account found to belong to a person under the age of 21 will be immediately suspended and all funds returned.

If you share a device with younger family members, we strongly recommend using your device's built-in parental controls or a third-party content filter to prevent access to ai99 and other gambling sites. Keep your ai99 login credentials private at all times.

Need Help? Contact Our Support Team

Our responsible gaming support team is available 24/7. Whether you want to activate a tool, ask a question, or simply talk through your concerns, we are here. Reach us at:

Frequently Asked Questions

Quick answers to common responsible gaming questions at ai99.

Log in to your ai99 account and navigate to Account Settings, then Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits for bKash, Nagad, Rocket, or any other payment method. A limit reduction takes effect immediately, while any increase requires a 24-hour cooling-off period before it applies.
The minimum age to register and play on ai99 is 21 years. This applies to all players in Bangladesh without exception. We verify player ages during the account verification process, and any account confirmed to belong to a person under 21 will be closed immediately.
Contact our support team by email at [email protected] and request a self-exclusion. Specify whether you want a temporary time-out (24 hours to one month) or a permanent self-exclusion. Permanent self-exclusion closes your account entirely and cannot be reversed. We will action your request promptly and confirm via email once it is in place.
Yes. If your account is closed due to a self-exclusion request or as a result of an underage investigation, any remaining balance in your account will be returned to you via your registered payment method — bKash, Nagad, Rocket, or bank transfer — within a reasonable processing timeframe. Contact support for full details.
Yes. In addition to our own responsible gaming tools, ai99 encourages players who feel they need professional help to speak to a trusted friend, family member, or healthcare professional. Our support team is also available 24/7 at [email protected] to listen, guide, and connect players with appropriate assistance. You are never alone in this.

Play Responsibly — Explore ai99

Ready to enjoy cricket betting, slots, and live casino the smart way? ai99 is here for safe, responsible entertainment across Bangladesh.

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